Andrew Simon Gascoigne, Corporate & Operations Executive
The term “globalized leader” is serious business when it comes to Andrew Simon Gascoigne (Andy). Hailing from Sunderland, United Kingdom and with the ability to speak Thai and Tagalog, Andy has built an impressive leadership journey that has allowed him to be a seasoned expert in onshore and offshore delivery organizations across Europe and Asia Pacific.
Andy is the CEO of AIG Technologies Malaysia with over 20 years of experience in the contact center and IT industries. His unique blend of expertise in global business operations and corporate affairs has solidified his ability, and defined him as a multi skilled leader who is able to manage the entire site operations from forecasting, strategic planning, budgeting to brand strength, growth and corporate communications.
Known for his exceptional skills in transforming legacy services and teams from their long standing operating model into a continuous improvement environment, Andy achieves excellence with greater efficiency, quality and strategic benefit. His proven track record of success during his diversified tenures as the Head of Philippines, AIG Technology Services and Chief Executive Officer for ATOS and Siemens in Philippines has created lasting impact for organizational growth.
Having completed his education in United Kingdom, Andy built his career working from bottom-up in an organization that has taught him the traits of being an excellent ‘People Leader’ to a ‘Result and performance driven groundbreaker’.
Corporate & Operations Executive
Andrew Simon Gascoigne, Corporate & Operations Executive
TRAINER, SPEAKER & FACILITATOR
Arun started off as an oil & gas engineer in the USA and Australia, traveling up to 80% of the time, learning about cultures & demographics from meeting people from all over the world.
He eventually returned home and ventured into social and community works. Arun then got back into the corporate scene with a tech start-up he co-founded and steered towards being one of the top 20 start-ups in the world for a smart city program in Dubai.
Arun is currently the Digital Initiatives Lead at Leaderonomics, where he innovates digital learning solutions for organizations. He is passionate about bridging the gap between technology and humanity.
CEO Matryzel Consulting
Bobby Varanasi is one of the acknowledged Top 25 Globalisation Leaders in the global sourcing space and the Founder of Matryzel Consulting: an independent advisory firm that acknowledged as one of the World’s Best Outsourcing Advisory Firms two years in a row (2013 & 2014).
He brings with him two decades of experience in consulting and management across IT, Business Services and building global operations. He advises federal governments across four continents on ICT sector development with particular emphasis on policy development, industry-government partnerships aimed at creating GDP growth and creating positive economic impacts through increasing domestic (and inclusive) productive faculties.
Bobby also advises Fortune 500 customer organisations on strategy, growth and expansions. He is a sought-after speaker in conferences and roundtables worldwide. He is often quoted and published in major global publications.
Bobby also holds key positions on the Boards of the International Association of Outsourcing Professionals (IAOP) and the Global Sourcing Council (GSC) - an entity focussed on sustainable and socially responsible sourcing practices. He is author of a book entitled “Humanomics – Making Sense of Socio-economic Impacts of Global Sourcing” published by Author House (a Penguin group company). An avid scuba diver and basketball player, he currently splits his time between Newark, DE, USA and Kuala Lumpur, Malaysia with his wife and two sons
Director of APC, Finance Shared Services Hitachi Vantara
Carina is a Director in Hitachi Vantara managing the APAC Finance Shared Services Center and the APAC Controller. She is based in Kuala Lumpur, Malaysia. Prior to this, she also held several other roles in the organization including Record to Report Manager, Senior Order to Cash Manager and Senior Operations Manager in the APAC Finance Shared Services organization. During this time she managed the team in both Kuala Lumpur and China. Her coverage of countries include China, Hong Kong, South Korea, Australia, New Zealand, ASEAN and India.
CHEAH KOK HOONG
Group CEO & Director, Hitachi Sunway Information Systems
Other professional positions include:
• IT Advisor of Sunway Group
• Director of Powerware Systems
• Industrial Advisory Panel for Universiti Tunku Abdul Rahman (UTAR)
• Industry Panel Member for Sunway University
PIKOM, The National ICT Association of Malaysia
• Chairman of Outsourcing Malaysia (A Chapter of PIKOM)
• Advisor of Cybersecurity (A Chapter of PIKOM)
• Over 25 years experience and principle expertise that span across business development, M&A, business strategy and process engineering, industry development and services globalization, policy development, IT strategic planning, regional operations and support across both manufacturing and services sectors.
• Actively involved in the country's IT industry developments and continually propagates the advancement of the overall IT capabilities and resources within the diverse local verticals.
• Plays an active role in developing the next generation of talents for Malaysia.
• Inducted into the 2016 PLC Hall of Fame for Leadership and Stewardship in promoting the PLC Leadership programme as part of the National ICT Certification & Standardization Grid (NICS Competence Grid).
• In 2010, he was conferred the PIKOM’s CIO Excellence Award for his outstanding leadership and instrumental in the adoption of ICT in the Sunway Group.
• Academically, Cheah holds a Bachelor of Science in Computer Science & Physics from Campbell University, USA.
DAVID WONG NAN FAY
Founder & Group CEO, SnT Global Sdn Bhd
David Wong Nan Fay is a business graduate from Canada with more than 30 years of track record and experience in the Information Technology and Logistic Industry. David is currently the Chairman of ASOCIO , the Asian Oceanian Computing Industry Organization and the Advisor and Past Chairman of PIKOM, the National ICT Association of Malaysia . David is also the Co-founder and Emeritus Chairman of Outsourcing Malaysia (OM), an initiative of PIKOM and a consortium representative of the outsourcing industry.
In 2000, he founded and embarked on his new start up, SnT Global Sdn Bhd, where he currently resides as the Group Chief Executive Officer. SnT’s core businesses are Lead Logistics Management, Warehousing, Transportation , Consulting and eFulfillment services. Other ventures include Education and Property development.
Under his guidance, SnT has won several major industry awards, and is widely regarded as a pioneer in the field of supply chain BPO in Asia. It was also recognized as a leading technology company in the Deloitte Technology Fast 500 Asia Pacific Program. SnT was recognized by Global Services Awards as one of the top 100 most innovative outsourcing companies in the world as well as top 10 to watch in Asia. In 2016 , David was accorded the Outsourcing Leader of the Year by Outsourcing Malaysia .
He had spoken and participated in many local and International conferences including World Congress of IT ,ASOCIO Annual Summit and others . He is currently a Board of Trustees of Yayasan Innovasi Malaysia (YIM), International Affairs Chairman of PIKOM , Chairman of ASOCIO AEC Digital Task Force , Digital Advisor of Malaysian Retail Chain Association ( MRCA) , Exco Member of Malaysian Australia Business Council (MABC) and Board Member of World IT and Services Alliance (WITSA).
HEW WEE CHOONG
Vice President (IID), Malaysia Digital Economy Corporation (MDEC)
Hew Wee Choong is the Vice President, Investment & Industry Development (IID) of Malaysia Digital Economy Corporation (MDEC) joining in October 2016.
As the VP, he oversees the business operations in the areas of investment from strategic planning, investment attraction, to key client management. Supporting the local companies to go global is also a key mandate that Hew oversees within division. Additionally, Hew looks into matters relating to the industry critical enablers or eco-systems to ensure the continued development of the industry.
Hew has more than 23 years’ working experience and having graduated from La Trobe University, Australia in 1992 with Bachelor of Science (Computing & Economics) and Graduate Diploma in Economics. He has extensive experience in private sector consulting as well as B2B (business to business) Sales and Business Development. He started his investment attraction and facilitation role in another investment promotion agency as a pioneer member in 2011. He led the Investor Relations team in attracting large Fortune 500 or Forbes 2000 multi-national companies before moving into his current role in MDEC
CEO and Founder, AGOS ASIA
Joon Teoh is a Global Business Services (GBS) and Finance expert, and she is currently the CEO of AGOS ASIA, a firm specialising in assisting companies jump start the set up & implementation of Shared Services and in automation and Robotics Process Automation initiatives. In addition, she provides strategic mentoring & coaching to senior leaders within the shared services industry. Her team focuses on training & development to upskill shared services professionals. Joon is a speaker for Malaysian Institute of Accountants (MIA), CFO Forums and organizes the annual Finance Transformation & Shared Services forum. Joon holds a BSc Econs in Accounting & Finance from the London School of Economics and is a Fellow Chartered Accountant of ICAEW(Institute of Chartered Accountant England & Wales) and Chartered Accountant of MIA (Malaysian Institute Of Accountants)
Head of Customer Experience
Kannan dabbled in the e-commerce industry since 2007, as an entrepreneur where he successfully transformed SMEs in adapting to then new business model. He is responsible in shaping and driving customer experience innovation throughout his organization. He focused on building high level of agility in order to adapt to ever evolving customer expectation. Armed with passion he successfully digitalized various processes and adopted new communication channels to deliver superior service at the lowest cost possible. In the past he has been actively designing user experience for start-ups and understands both business and operational needs. Today he is leading a strategic role of further enhancing operational efficiency while valuing every customer's journey
Head of global IT Service Operations
Kurt has worked in IT Service Management for over 20 years. He joined BP last year as Head of global IT Service Operations. His focus is on building agile teams that can provide value add services to our fast-changing business environment.
Kurt moved from Netherlands to Malaysia in 2005 to take on the role of Global Program Director for Getronics on the Shell account, responsible for onsite IT support to over 100.000 end users in 70 countries. After Shell, Kurt has held various roles in Getronics including Regional Managed Services Director and Chief Operations Officer for APAC and Japan providing IT services to MNCs including Deutsche Bank, Dell, BASF, Barclays, Johnson & Johnson and Merck.
Prior to joining BP, Kurt was Country Manager Malaysia for British Telecoms and BT’s Head of IT Managed Services for Asia, Middle East and Africa.
Kurt holds a Master degree in Public Administration from the Erasmus University Rotterdam.
Director of Strategy, Advisory & Services
Michael was appointed the Director of Strategy, Advisory and Services in March 2017, responsible for driving large multinational investments into Greater Kuala Lumpur. Michael brings with him over 30 years of corporate leadership and management experience mainly in the Asia Pacific countries. He has been instrumental in pioneering the start-up, operations and restructuring of entrepreneurial, regional and multinational organizations, across a variety of industries including Telco’s, financial services, energy & utilities, manufacturing, and the public sector.
Michael’s career path also includes experience with the Malaysia Digital Economy Corporation (MDEC), the NTT Group, Fujitsu, LogicaCMG, the Sampoerna Group, the Keppel T&T Group, Wang, 3Com, and Digital Equipment Corporation (DEC). He has also contributed his expertise more broadly through his past senior corporate leadership roles in the Southeast Asia region. Currently, he is also an adjunct professor at the national university of Malaysia, Universiti Kebangsaan Malaysia, promoting industry-academia collaboration.
Michael’s core competence lies in his extensive government and commercial network across the Southeast Asia region, corporate problem-solving skills and opportunity identication matters, people relationship management, and in the formulation and execution of corporate and business strategies.
Nickolay Georgiev is Senior Director at DHL APAC SSC managing team of 180 international specialists providing services to over 220 countries. He is a hands-on manager known for deliberate and focused approach to deliver solid operations, growth, customer solutions and advantageous experience throughout Leadership and Business value drivers in market leading GMNC. Nick has pivotal role in the SSC strategy and business management – employing ‘get it done’ approach winning accolades for continuous improvements and developing expert teams for value creation.
CEO & Founder of NexDrone
Phil is a senior executive with worldwide (USA, Europe, South America, Latin America, Asia Pacific and ASEAN)
experience across a range of strategic and tactical aspects of business leadership, with full Balance Sheet and P&L
management, defining the strategic direction (Country & Regional) and tactical making-it-happen plans. He has extensive
experience with Product Development & Alignment, Sales & Sales Management; Marketing and market development,
Developing and leading the senior leadership team across various industries including Telecommunications, Banking &
Finance, Manufacturing, Retail, and others. Particularly Phil comes with trans-continental expertise in defining &
developing key partners to increase market reach including developing and managing strategic alliances.
GeoSpatial Intelligence: At NexDrone Phil has built a user friendly Cloud based Geospatial Intelligence platform. This
platform uses Unmanned Vehicles (DRONES) on land, water, underwater, subterranean and in the air, equipped with
various cameras & sensors, to collect large amounts of Geospatial Data. Various types of data can be acquired, such as
LIDAR, Photogrammetry, Thermal, 3D, Point cloud, DSM, etc. This raw data is then processed, structured and uploaded
to the NexDrone Geospatial Intelligence portal for deeper analysis and dissemination of tasks. Phil and his team of
Geo-Scientists, Data Scientists, and Data Analysts, help clients leverage the Geospatial portal to get specific insights and
take “PRECISION ACTIONS” ; hence increasing productivity and decreasing costs. Geospatial Intelligence is applicable
PROF. DR. SARAVANAN MUTHAIYAH
Associate Professor - Multimedia University
Dr. Muthaiyah is currently a full Professor attached to Multimedia University Malaysia, where teaches and conducts research in the area of Semantic Web Algorithms, Web 4.0, Blockchain, Cryptocurrencies, Future cash value evaluation of intagibles, Value creation in accounting, Semantic Databases, Knowledge Management, Green Technology for Data Centres, Networking and OKBC for Disaster Management Systems .
Dr. Muthaiyah is also currently the Director of the Graduate School of Management in Multimedia University. His corporate experience includes working as a systems analyst for IBM World Trade Corporation for 7 years in developing Financial Accounting Systems for Enterprise wide accounting applications. Prior to that, he had worked for Arthur Anderson as an auditor. He has consulted with numerous companies including several based in the USA (GMU Business Alliance and INTEL), Global Training Consulting (UK), EON, PNB, OUM Malaysia, MMU Cynergy, University Malaya, Maybank, UMCCED, MAKPEM, Pacific Tech, Sri Lankan Ministry of Higher Education, TelBru Telekom Malaysia, Commonwealth Telecommunication Organization (CTO), UK and PNG Telekom among others.
Dr. Saravanan Muthaiyah holds a Ph.D. in Computer Science from the Volgenau School of Information Technology and Engineering, from George Mason University, USA. He is also a CADS-Intel Senior Research Fellow. His other academic qualifications include Msc in Information Technology and a bachelor’s degree in Accounting and Finance. Dr.Muthaiyah is a Fulbright Scholar and Fellow and has won several doctoral fellowships during his graduate studies in the US. He has lead several national and international research grants as principal researcher during his tenure as a senior academic.
Dr.Muthaiyah has eight IPs conferred to him and a number of gold awards for his research work. He has published more than eighty papers in international journals, several books & book chapters, workshops and conference proceedings in arrears such as Semantic Web, matching algorithms, intelligent systems, knowledge engineering, lean manufacturing, accounting information systems and web 4.0 technologies.
Dr.Muthaiyah was an invited technical keynote speaker this year at the International Symposium on Energy Challenges in the Knowledge Economy, 2015 together with the late Dr. APJ Abdul Kalam (former president of India) who was the other inaugural keynote speaker which was held in Colombo on 26th June, 2015. He was also appointed as moderator for the Symposium on Empowering a Smart Digital Nation which was held at the KL Convention Center from the 27th till 29th August, 2015. Dr.Muthaiyah is a Stanford University certified Design Thinking trainer as well as a PSMB TTT certified trainer.
Dr. Muthaiyah can be reached at: firstname.lastname@example.org
Founder & CEO Daythree
Raymond is the Chief Executive at Daythree Business Services Sdn Bhd, a fast growing regional business service provider in the areas of business and knowledge processes. He specializes in providing Strategic Management direction, particularly in the field of IT Strategy and Management, to assist organizations in managing their IT/IS investments for strategic outcomes.
Raymond has guided several technology companies from ‘start-up’ to becoming leading technology players in the industry. Amongst his many key achievements, Raymond managed one of the largest healthcare informatics implementations in Malaysia and played key role in realizing the IT Outsourcing agenda of a major state government.
Having originated from a corporate finance background, Raymond has strong working and practical knowledge in finance, accounting and banking. He holds a Masters in Business Administration (MBA) majoring in Strategy & Planning and is the author of several articles/research papers.
For his contributions to the industry, Raymond was recognised as Best Industry Thought Leader by Outsourcing Malaysia in 2017.
Managing Director, i2M Ventures Sdn Bhd
Zulfiqar Zainuddinleads i2M Ventures SdnBhd (“i2M”), a wholly-owned subsidiary of KhazanahNasional, the strategic investment arm of the Government of Malaysia.
i2M was established in 2013 to focus on the development of strategic investment promotion initiatives for the Global Business Services sector in Iskandar Puteri, Iskandar Malaysia. Under Zulfiqar’s leadership, i2M introduced GBS ISKANDAR in 2016, a programme specially developed to provide expert facilitation for companies to meet their GBS location requirements, covering key areas such as talent, infrastructure, liveability and incentives.
To-date, i2M Ventures has secured over 5,260 professional jobs within the sector while successfully attracting over RM2.4 billion (US$580 million) in committed investments, with the latest addition being one of the ‘big four’ professional accountancy firms, providing audit, tax and advisory services.
Prior to his appointment, Zulfiqar was the Head of the Business Services Unit of Investments in KhazanahNasional.
He has vast experience in managing large multinational clients as the Head of Foreign Direct Investments during his time at the Multimedia Development Corporation (MDeC), now Malaysia Digital Economy Corporation (MDEC). He was also the Director of Business & Industry Development for Frost & Sullivan in Kuala Lumpur.
Zulfiqar presently serves as the Advisor of Outsourcing Malaysia (OM), an initiative of the outsourcing industry and a chapter of PIKOM – Malaysia’s national ICT industry association. He is also the President of the Alumni Look East Policy Society (ALEPS).
Zulfiqar holds a Bachelor of Economics (Hons.) from Wakayama University, Japan.